Trivandrum: In view of the government advisory in the wake of Covid -19 to avoid crowding and practice social distancing. Indian Railways has relaxed Refund Rules for PRS counter generated tickets. However, all rules for e-ticket remain the same as the passenger does not need to come to the Station for a refund of the ticket.
This relaxation for PRS Counter Generated tickets is for journey period from 21st March – 15 April 2020.
CASE 1- Train cancelled by Railways for journey period 21 March – 15 April 2020.
• Refund across the counter can be taken on submission of Ticket up to 45 days from date of journey. (Instead of the existing 3 hours/72 hours rule)
CASE 2: Train NOT cancelled. Passenger does NOT want to perform the journey.
• TDR ( Ticket Deposit Receipt) can be filed within 30 days from date of the journey at the station. (Instead of extant rule of 3 days)
• TDR can be submitted to CCO/ CCM Claims office for getting the refund within 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days)
• for passengers who want cancel ticket through 139 can get refund across the counter within 30 days from date of journey. (Instead of extant rule of up to scheduled departure of the train.)
PASSENGERS ARE ADVISED TO AVAIL THE FACILITY AND AVOID COMING TO RAILWAY STATION DURING THE SPREAD OF VIRUS.